Contact us
Questions about a product, booking or existing order? Send us an email and we’ll point you in the right direction.
Last updated: 22 July 2026
For an existing order or booking, include the name used to order and your order or booking number. Please do not send payment card details by email.
Returns and cancellations
Contact us before sending an item back so we can provide the correct return address and instructions. Our Delivery & Returns page explains the usual process and your statutory rights.
Complaints
Email us with a clear description of the issue and how you would like it resolved. We will acknowledge your complaint and aim to provide a fair, clear response as soon as reasonably possible.
Business details
The Wed ShopA trading name of JLM Retail Group Limited
Company number 12627578
Registered in England and Wales
3 Yew Tree Close
Chester, Cheshire
CH2 4JY
United Kingdom
The registered office is provided for formal correspondence. Please do not return products there unless we have confirmed that address for your return.