Terms & conditions

1. About us

The Wed Shop is a trading name of JLM Retail Group Limited, a company registered in England and Wales under company number 12627578. Our registered office is 3 Yew Tree Close, Chester, Cheshire, England, CH2 4JY. Contact us at hello@thewedshop.co.uk.

2. These terms and your order

Please read these terms and the product page, quote or booking summary before ordering. They form part of the contract between you and us. Nothing in these terms limits your statutory consumer rights.

An order is an offer to buy or book. A binding contract begins when we send written acceptance or a booking confirmation. An automated receipt only confirms that we received your order. If we cannot accept it, we will tell you and refund any payment taken.

3. Products, services and availability

We take reasonable care with descriptions and images, but colours and scale can vary by screen and packaging may change. Any important specifications, event date, hire period, digital deliverables and compatibility requirements will be set out before purchase. All orders are subject to availability.

4. Prices and payment

The price, applicable taxes, delivery charges, deposits and payment schedule will be shown before you commit to an order. If a clear pricing error affects an order, we may reject it and refund you. You must use an authorised payment method and provide accurate billing information.

5. Your responsibilities

You agree to:

• provide complete, accurate and current order and contact information;
• check dates, addresses, access requirements and personalised details before confirming;
• follow safety, setup, care and return instructions supplied with a product;
• take reasonable care of hired equipment and keep it secure during the hire period; and
• ensure you have permission to provide material or personal information you ask us to use.

6. Delivery, collection and risk

Delivery costs and estimates are shown before ordering or in your quote. Estimates are not guarantees unless we expressly agree a fixed date. For event bookings, tell us promptly about any date or venue change. Risk in purchased goods passes on delivery; ownership passes once full payment is received. Hired equipment always remains our property.

7. Hire equipment

The booking confirmation states the hire period, included equipment and return method. You are responsible for reasonable care from delivery or collection until return. Tell us promptly about loss, damage or a fault. We may charge reasonable, evidenced costs for avoidable loss, damage or late return, allowing for fair wear and tear and any amount recovered from another source. We will explain any proposed charge.

8. Cancellations and returns

Your cancellation and return rights are explained on our Delivery & Returns page and in any booking-specific terms. Certain services related to leisure activities on a specific date or period may not have the statutory 14-day cooling-off right. Any cancellation charge we apply will be fair and reflect losses we cannot reasonably avoid. Your rights for faulty, misdescribed or inadequately performed goods or services are unaffected.

9. Digital content and recordings

Where an order includes a private page, download or recording, the booking information will explain the format, access period and technical requirements. Access is personal to the customer and intended recipients. You must not attempt to bypass security or access another customer's content.

10. If something goes wrong

Contact us as soon as possible. Goods must be as described, of satisfactory quality and fit for purpose; services must be performed with reasonable care and skill. We will provide any remedy required by law and will work with you on an appropriate practical solution.

11. Our responsibility to you

We do not exclude liability where it would be unlawful, including for death or personal injury caused by negligence, fraud, or breach of your statutory rights. We are not responsible for losses that were not reasonably foreseeable when the contract was made, or for business losses where you contract as a consumer.

12. Events outside our control

If an event outside our reasonable control delays or prevents performance, we will contact you, take reasonable steps to minimise the effect and explain your options. This does not affect rights you have under law.

13. Website use

Website content belongs to us or our licensors and may not be copied or commercially exploited without permission. You must not misuse the site, introduce malicious code, attempt unauthorised access, or interfere with its operation. Links to third-party websites are provided for convenience and do not mean we control their content.

14. General

We may transfer our rights and obligations where this does not reduce your protections. You may only transfer yours with our written agreement. If part of these terms is unenforceable, the rest continues. A delay in enforcing a right is not a waiver of it. No other person has rights under this contract except where the law says otherwise.

15. Law and disputes

These terms are governed by English law. Consumers can bring proceedings in the courts of the part of the UK where they live. Please email us first with any complaint so we can try to resolve it promptly.